AgentPro Privacy Policy

1. Who operates AgentPro

AgentPro is a product of Intellicore Technology . References to “AgentPro”, “we”, “us” or “our” in this policy refer to the AgentPro service operated by Intellicore Technology.

Privacy and support questions can be sent to support@agentproghana.com .

2. Information AgentPro processes

Account and business information

Depending on the type of account you create or manage, AgentPro may process information such as:

• first and last name;
• email address and phone number;
• Ghana Card number where required for the relevant registration flow;
• company name, registration number, company contact details and branch information;
• account role, status and subscription information; and
• profile information that you choose to provide.

Device, installation and SIM information

AgentPro may process device- and installation-related identifiers needed for authentication, SIM-aware mobile-money operation, security and abuse prevention. These can include an AgentPro installation identifier, mobile-network provider, SIM slot, SIM subscription identifier and SIM ICCID where the operating system makes that information available.

AgentPro may also process notification tokens, session information, device-security state and authentication-related technical information.

Transaction and financial records

AgentPro records information needed to provide transaction management, reconciliation, balances, commissions, reporting and subscription features. This can include:

• transaction type, amount, status, date and reference;
• recipient or customer phone number where required for the transaction;
• notes and sanitized transaction outcome information;
• cash, working-wallet, e-float and commission balances;
• shift and reconciliation records;
• subscription and payment records; and
• payment phone or payment reference where applicable.

Community, marketplace and media content

When you use AgentPro community or marketplace features, we may process content that you choose to create or upload, including posts, comments, marketplace listings, contact information included in a listing, images and voice notes.

Voice notes are recorded only when you choose to use a voice-note feature and grant microphone permission.

Communications

We may process your email address and phone number to send account, verification, security, staff onboarding, subscription or service-related messages.

Usage, analytics, notifications and ads

AgentPro includes Firebase services for push notifications and analytics and Google Mobile Ads for advertising functionality. These technologies may process technical device information, app interaction information, notification tokens, advertising identifiers or ad interaction information as applicable to their operation and your device settings.

3. Device permissions and on-device access

AgentPro requests only permissions used by supported functionality. Depending on your Android version and the features you use, these can include:

• Phone and SIM access: used to identify supported SIMs and start user-requested USSD operations.
• Accessibility Service: optionally used for user-initiated, step-by-step USSD automation. It is not used as a disability-assistance service.
• Microphone: used only when you record voice notes.
• Biometric/device authentication: used to protect and unlock supported AgentPro sessions through the authentication mechanism provided by your device.
• Notifications: used for service and account notifications.
• Legacy storage access: limited to older Android versions where necessary for receipts or reports.

The current Android application does not request device location permission or address-book/contact permission. It also does not request Android camera permission.

If you voluntarily type a location into a marketplace listing, that listing text can be stored even though AgentPro does not use device geolocation to obtain it.

4. USSD and Accessibility Service processing

AgentPro supports user-initiated USSD automation for compatible mobile-money operations. When you explicitly start an automated transaction and enable AgentPro's Accessibility Service, AgentPro can read the network-owned USSD interface on your device so that it can identify the current menu step and perform the configured navigation.

The automation is designed to stop automated input at the Mobile Money PIN boundary. AgentPro does not store or auto-enter your Mobile Money PIN.

Transaction outcome information and sanitized diagnostics may be recorded where needed for transaction history, reliability and reconciliation.

5. How AgentPro uses information

Information processed by AgentPro is used for purposes including:

• creating and administering accounts;
• verifying phone ownership and securing authentication;
• providing transaction, balance, commission, shift and reporting features;
• providing USSD automation initiated by the user;
• providing community and marketplace features;
• providing subscriptions and processing subscription payments;
• sending service, security and account communications;
• providing push notifications;
• detecting fraud, abuse, repeated trial use and security threats;
• maintaining auditability and financial integrity;
• analyzing application usage and reliability; and
• displaying advertising where advertising functionality is enabled.

6. Service providers and external services

AgentPro uses external services where needed to operate specific features. The current implementation includes:

If you choose to open external support links such as email or WhatsApp, the external app or service you select processes information according to its own terms and privacy practices.

7. Free-trial abuse prevention

AgentPro uses durable, pseudonymous anti-abuse claims to prevent a person or installation from repeatedly obtaining a Personal free trial by deleting an account or creating another account.

These claims can be derived from verified phone, SIM and AgentPro installation identifiers and are stored as cryptographic HMAC-derived claim values for this anti-abuse purpose.

Deleting an AgentPro account does not reset previously used free-trial eligibility.

8. Security

AgentPro uses technical and organizational safeguards appropriate to the information processed by the service. Current technical protections include HTTPS for production API communication, password hashing, authenticated sessions, protected local storage for sensitive session information, encrypted offline transaction storage, production-log sanitization and additional account-security controls.

No internet-connected service can guarantee absolute security. Users should protect their password, device credentials, MFA recovery information and Mobile Money PIN.

9. Retention and account deletion

Account and service information is retained while needed to operate the account and provide AgentPro features.

You can initiate permanent account deletion inside AgentPro from Settings → Delete Account . You can also use our public Account Deletion resource if you no longer have access to the app.

When account deletion completes, AgentPro removes or anonymizes direct personal profile information and user-controlled data that is no longer required. Depending on the feature involved, this includes removal or anonymization of contact information, community content, marketplace content, notification records, private interactions and associated uploaded media.

AgentPro does not currently apply one fixed retention period to every category of retained record. Retained records are kept only for as long as reasonably necessary for the applicable accounting, legal, regulatory, fraud-prevention, security, dispute-resolution, audit or platform- integrity purpose.

10. Your choices and requests

Depending on the feature and applicable requirements, you can:

• update supported account information in AgentPro;
• choose whether to grant optional device permissions;
• choose whether to use Accessibility-based USSD automation;
• control notifications through your device settings;
• request help or correction of account information through AgentPro Support; and
• request permanent deletion of your AgentPro account.

For privacy-related questions or requests, contact support@agentproghana.com .

11. International service processing

Some external technology providers used by AgentPro may operate infrastructure outside Ghana. Information processed through those providers may therefore be handled in other jurisdictions, subject to the provider's applicable safeguards and legal requirements.

12. Changes to this policy

We may update this Privacy Policy when AgentPro features, service providers, privacy practices or legal requirements change. The effective date shown at the top of this page identifies the version currently published.

13. Contact

Intellicore Technology
AgentPro Ghana
Email: support@agentproghana.com